Clear Road To Success        

Good organizations will much more likely have a clear road to success

Client and Customer Relations Services

Contact Consulting for the following client and customer relations services for businesses and governments:

  • advice to exceed your legal obligations, avoid risk, prevent scandals, and be a good, successful organization;
  • development, implementation, management and evaluation of fair and effective client and customer service, and complaint-handling, codes, policies and processes;
  • development, implementation, management and evaluation of customer communications plans, and of specific documents and activities (news conferences, public events);
  • writing and evaluation of customer communications documents for clarity and plain language (speeches, media alerts, news releases, public notices, advertising, reports);
  • enforcement of customer service and complaint-handling codes and policies (as ombudsman or complaints officer);
  • advice on relations with stakeholders affected by these codes, policies and processes, and;
  • development, implementation, management and evaluation of stakeholder consultation processes.

Duff Conacher

As one of Canada's top consumer advocates for more than 20 years, Duff Conacher (LL.B.) has the following wealth of client and customer service expertise and experience to help your organization succeed:

  • expert in clear, compelling, plain language communications with customers;
  • functionally bilingual in French, and proficient in Spanish;
  • expert in fair, effective customer relations and complaint-handling processes;
  • expert in false advertising standards;
  • expert in public and stakeholder consultation processes;
  • as Coordinator of Democracy Watch, participated as the main citizen group stakeholder in the Canadian government policy-making process that established the Ombudsman for Banking Services and Investments and the Financial Consumer Agency of Canada, and that expanded the scope and powers of the Competition Bureau of Canada;
  • written more than 500 media alerts and news releases;
  • authored more than 100 articles, opinion pieces and public letters published by print and online media across Canada, and;
  • author of the best-selling books Canada Firsts and More Canada Firsts which involved researching how more than 300 Canadians became the best in the world in their field, and;
  • with an L.L.B. and the above experience, can research and advise on all aspects of any client and customer service or complaint-handling system.
For help making your organization a good, successful organization, contact:
Duff Conacher, LL.B.
Director, Consulting
Skype: duff.conacher