Client and Customer Relations
Services
Contact
GoodOrg.ca Consulting for the
following client and customer
relations services for businesses and
governments:
- advice to exceed your legal
obligations, avoid risk, prevent
scandals, and be a good, successful
organization;
- development, implementation,
management and evaluation of fair
and effective client and customer
service, and complaint-handling,
codes, policies and processes;
- development, implementation,
management and evaluation of
customer communications plans, and
of specific documents and activities
(news conferences, public events);
- writing and evaluation of
customer communications documents
for clarity and plain language (speeches,
media alerts, news releases, public
notices, advertising, reports);
- enforcement of customer
service and complaint-handling codes
and policies (as ombudsman or
complaints officer);
- advice on relations with
stakeholders affected by these
codes, policies and processes, and;
- development, implementation,
management and evaluation of
stakeholder consultation processes.
Qualifications
As
one of Canada's top consumer advocates
for more than 20 years, Duff Conacher
(LL.B.) has the following wealth of
client and customer service expertise
and experience to help your
organization succeed:
- expert
in clear, compelling, plain language
communications with customers;
- functionally
bilingual in French, and proficient
in Spanish;
- expert
in fair, effective customer
relations and complaint-handling
processes;
- expert
in false advertising standards;
- expert
in public and stakeholder
consultation processes;
- as Coordinator of
Democracy Watch, participated as the
main citizen group stakeholder in
the Canadian government
policy-making process that
established the Ombudsman for
Banking Services and Investments and
the Financial Consumer Agency of
Canada, and that expanded the scope
and powers of the Competition Bureau
of Canada;
- written
more than 500 media alerts and news
releases;
- authored
more than 100 articles, opinion
pieces and public letters published
by print and online media across
Canada, and;
- author
of the best-selling books Canada
Firsts and More
Canada Firsts which
involved researching how more than
300 Canadians became the best in the
world in their field, and;
- with an L.L.B. and the above
experience, can research and advise
on all aspects of any client and
customer service or
complaint-handling system.
For help
making your organization a good,
successful organization, contact:
Duff
Conacher, LL.B.
Director,
GoodOrg.ca Consulting
416-546-3443
duff@goodorg.ca
Skype:
duff.conacher
References
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